Stories from a Bill Collector

My job is that of a trainer. I am not ashamed to tell the world that I train adults. I love to teach adults. It is what I train that I keep secret.

I train people to be “Delinquency Control Counselors” (aka Bill Collectors)

My secret is out.

I train people to be those bastids most of us hide from, avoid, wish death on.

The last month our company stopped hiring. They asked people to volunteer to go back out on the floor to work as delinquency control counselors or they would choose who would go. I volunteered.

I am really glad I did. I have had so many “fun” calls. I would like to share some of my favorites over the years….

1. My first day back on the job some crazy lady began screaming like a banshee when I simply asked if she knew her account was delinquent. She told me she hoped my whole family drown in rat poison before she hung up on me. I laughed about her the rest of the day.

2. A little old lady didn’t realize her credit card was past due and was very unsure about making a payment over the phone and giving her checking account information. She had me answer a series of questions about her account to “prove” I was from the company and not some freak trying to steal her information. She never did make her payment because I couldn’t answer who her mother’s maiden name was. Before hanging up, she told me that her husband and her LOVE to use the card to make purchases over the internet! 😯

3. A young guy begged and cried for me to give him back the payment our system automatically took out of his bank account so he could feed his sick baby formula. I felt sorry for the guy, and I gave him back $60.00 to get some diapers and formula. The next day I checked his bank account and discovered he spent the money at a “no tell motel”. Nice.

4. A young guy who was past due on his car note and ready to get repossessed asked if “I” his bill collector would hold off on repossessing his car. “Why would I do that?” I asked him… ” So I can take you out on a date in it before we have to walk to the movies”….He has never seen me. He has only spoken to me over the phone…. besides, who would ask out their bill collector? “Well, if you have enough money to take me out to the movies, you have money to pay your bill” I reminded him.

These are just a few of the things I see. I really love my job and I love when I can do something good for people who are really struggling. I am really not so mean most of the time.